Terms and Conditions
TERMS AND CONDITIONS
1.We accept orders both from the territory of Romania and international orders.
2. When placing an order on our website, you guarantee the following:
- You are legally capable of entering into a contract.
- You are at least 18 years of age.
3.How the contract between us and you is formed.
To place an order on our website, there is no need to register beforehand. However, to complete an order, you will need to provide mandatory information that must be accurate and true. This information includes your name, address, county, and hometown, as well as the delivery address, a correct phone number, and an email address to receive order-related information. If any of the mentioned information changes, please notify us using the contact form on the Contact page.
When placing an order with customized product details (referring to color, material, final shape, specific measurements different from the standard size chart in the Size Guide), we kindly request you to send us an email with all the necessary specifications and keep in mind that they are not returned.
In accordance with Emergency Ordinance 34/2014, you have the right to withdraw from this contract within 14 calendar days from the date of physical possession of the product. The withdrawal period expires after 14 days.
5.Availability and Delivery
Your order will be delivered to you within the date specified in the Shipping Confirmation. If not specified, the order will reach you within 7-10 working days from the order date.
We offer an urgent tailoring service. To ensure that your ordered product benefits from this service, please send us an email at email@example.com, and you will receive confirmation via email if this service is available.
6.Price and Payment
The product's payment price must be as displayed on the website, excluding shipping costs, which are shown separately.
Payment must be made according to the payment methods displayed on the website. Prices may change without prior notice, but this will not affect already processed orders. The price is the one displayed on the website at the time of ordering and is valid as long as the promotion is available on the website or the product is in production in the workshop, for a maximum of 14 working days.
Products ordered from www.naitthebrand.com can be paid upon delivery by the courier (cash on delivery) or by bank transfer. In the case of payment in advance, delivery will only be made after the money is received in Nait.thebrand's account. Ordered products must be paid in full; otherwise, delivery will not be made. Orders placed on www.naitthebrand.com and paid by card are processed by PayPal.
7.Intellectual Property Rights
All intellectual property rights related to products on the website www.naitthebrand.com will be fully owned by us.
The entire content of the website is the property of Nait.thebrand and is protected by Romanian and international copyright law.
All copyright for the information on this site is held by Nait.thebrand. No material from this site may be partially or fully reproduced, modified, or used without the prior explicit permission, expressed in writing by Nait.thebrand.
The content of this site, texts, graphics, photos, software, logos, and any other materials on the site are protected by copyright law or other legal regulations in the field of intellectual property and are the property of Nait.thebrand.
Reproduction, copying, multiplication, selling, reselling, or exploiting the information on the site or any part of it, as well as accessing or using the information provided by Nait.thebrand through the site in a manner that violates Romanian or international copyright and intellectual property laws may entail civil or criminal liability for such actions.
All notifications you wish to send to us will be made by email at firstname.lastname@example.org.
We may send notifications to the email address provided by you when placing an order.
In accordance with Emergency Ordinance 34/2014, you have the right to withdraw from this contract within 14 calendar days from the physical possession of the products. The withdrawal period expires after 14 days.
Products ordered in Standard Sizes, which can be found in the Size Guide, can be returned, and you will receive a refund, excluding the delivery and return costs.
Products ordered in Custom Sizes, according to the specifications provided by the customer and confirmed by phone, SMS, WhatsApp, email, or Facebook message, are excluded from returns, as per OUG34/2014 Art.16 Lit.c - "the exercise of the right of withdrawal is canceled in the case of the supply of goods made to the customer's specifications."
Products picked up from our headquarters, in standard sizes or sizes made to order based on the order form, as per Law No. 51 of January 21, 2003, are not considered distance selling and, therefore, cannot be returned.
Urgent Tailoring products cannot be returned.
Products can be returned in any packaging that protects the product so that it reaches us in an intact condition, in the same condition as received, within 14 calendar days. The return is accepted if, upon investigation of the returned product at the workshop, no signs of wear, use, or other modifications are found. If the customer does not pay the shipping cost, it will be deducted from the amount to be refunded to them. Due to the delicate nature of the products sold, we reserve the right to refuse any returned product that cannot be resold as new, as it may endanger the health of buyers. The return of products is free in the case of alterations or repairs, and we recommend using the same transport service used for shipping.
Our commitment is to offer you the utmost service. If you have any inquiries about shipping or wish to expedite your order, please don't hesitate to reach out to us at email@example.com. Kindly be aware that order processing times and delivery may be extended during holiday periods, sales, and special promotions.
Delivery During Sales
We deeply appreciate your incredible support and patience as we diligently labor to ensure that Nait pajamas swiftly find their way to every corner of the world, especially during this festive and bustling time of year.
Please keep in mind that during the holiday season and sales events, the delivery of stock items may take slightly longer due to factors such as weather conditions and carrier volume. We sincerely thank you for your understanding and patience.
To enhance your shopping experience and minimize lengthy wait times, we have established partnerships with two fulfillment centers on both the East and West coasts. These centers enable us to ship our products worldwide using trusted carriers such as DHL and UPS. All orders placed within the United States will be shipped via UPS, while orders from the UK will be handled by FedEx International.
Depending on product availability, your order may originate from either the US or the UK. Rest assured, once your order is dispatched, we will promptly provide you with a tracking number through a Shipping Confirmation email. Please anticipate a delivery time of 2 to 5 business days.
If you have any inquiries about the origin of your order, please do not hesitate to reach out to us at firstname.lastname@example.org.
We provide complimentary standard shipping within the US and EU, and extend free global shipping for orders exceeding 300 EUR. For standard shipping, there is a flat rate between 5-15EUR.
Romania-tracked-Same Day -5EUR-1-2 working days
European Union– tracked – DHL- 25-30EUR - 2-5 working days
United Kingdom – tracked – DHL- 45EUR - 3-7 working days
SUA– tracked – DHL -109EUR - 6 -12 working day.
It's important to note that these delivery times are approximate estimates and should serve as a reference. While we make every effort to minimize shipping delays, please understand that Nait cannot be held responsible for delays caused by shipping carriers.
Please note that if you've placed an order for an item labeled 'In stock' before 10 AM EST on a business day (excluding holidays), your order will be shipped on the same day. For orders of stock items placed after 10 AM EST, they will be shipped on the following business day. However, it's important to understand that we don't maintain a pre-made inventory; each piece is crafted specifically when you place your order.
Import duties and taxes are not reflected in the check-out price and will be collected by the shipping service upon delivery. To ascertain these expenses, we recommend consulting your country's customs authorities.